Support
Support Policy – Paymitra.app
At Paymitra, we are committed to providing excellent customer support before and after your purchase. This Support Policy outlines how we assist our customers, response timelines, and service expectations.
1. Support Hours
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Monday to Saturday: 10:00 AM – 6:00 PM (Gulf Standard Time)
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Sunday: Closed (Support tickets will be answered next business day)
Monday to Saturday: 10:00 AM – 6:00 PM (Gulf Standard Time)
Sunday: Closed (Support tickets will be answered next business day)
2. How to Reach Us
You can contact us through the following channels:
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Email: support@paymitra.app
WhatsApp: +91-998------- -
Contact Form: Available on our Support page
? 3. Response Time
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All inquiries will be responded to within 24–48 business hours.
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Urgent hardware or delivery issues are prioritized.
All inquiries will be responded to within 24–48 business hours.
Urgent hardware or delivery issues are prioritized.
4. Types of Support Provided
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Pre-Sales Queries: Product specifications, compatibility, availability
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Order Assistance: Order tracking, payment status, invoice help
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Post-Sales Support:
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Basic troubleshooting for delivered products
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Return and replacement coordination
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Manufacturer warranty support (if applicable)
Pre-Sales Queries: Product specifications, compatibility, availability
Order Assistance: Order tracking, payment status, invoice help
Post-Sales Support:
-
Basic troubleshooting for delivered products
-
Return and replacement coordination
-
Manufacturer warranty support (if applicable)
5. What is Not Covered
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In-depth technical support or remote setup (beyond initial guidance)
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Support for third-party software or external hardware issues
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Warranty repairs (handled by brand-authorized centers)
In-depth technical support or remote setup (beyond initial guidance)
Support for third-party software or external hardware issues
Warranty repairs (handled by brand-authorized centers)
6. Misuse of Support Services
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Harassment, abuse, or false claims may result in denial of support or account action.
Paymitra- Computer Gadgets & All Types of PC Parts at Best Prices
© 2025 Paymitra. Your trusted source for high-quality computer gadgets, accessories, and all types of PC components. Fast shipping, secure payment, and expert support.
At Paymitra, we specialize in providing a wide range of computer gadgets and all types of PC parts — from processors, SSDs, and graphic cards to keyboards, motherboards, and accessories. Our mission is to offer reliable tech solutions to gamers, students, professionals, and PC enthusiasts. With a focus on quality, affordability, and customer satisfaction, Paymitra is your go-to online store for all your computer needs.
